Cantel Medical

Customer Service Representative

CA-Markham
Job ID
2017-3369
# Positions
1
Category
Customer / Technical Service
Cantel Canada

Company Overview

CANTEL MEDICAL IS A LEADING PROVIDER OF INFECTION PREVENTION PRODUCTS AND SERVICES IN THE HEALTHCARE MARKET, SPECIALIZING IN THE FOLLOWING OPERATING UNITS:

ENDOSCOPY

Endoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS.

WATER PURIFICATION AND FILTRATION

Water purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products. This segment is operated through Mar Cor Purification, Inc.  and MEDIVATORS.

HEALTHCARE DISPOSABLES

Single-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants. This segment is operated through Crosstex International, Inc.

Job Overview

This role’s primary responsibility is to provide gold standard Operations support to all Cantel Medical Canada customers. This will involve all Order-to-cash processes (providing product or service pricing, availability, delivery, billing, returns and customer account status) while maintaining superlative customer relations.

Main Responsibilities

  • Deal directly with customers either by telephone or electronically
  • Respond promptly to customer inquires
  • Provide pricing and delivery confirmation
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Maintain current technical skills and apply new knowledge for the improvement of customer service activities
  • Handle complaints, provide appropriate solutions and alternatives with the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Identify opportunities to add value beyond problem resolution to relevant business areas (example: inventory control, sales executive etc.)
  • Perform day to day administrative tasks

Qualifications

Cantel Medical company is an Equal Employment Opportunity/Affirmative Employer. Women, minorities, veterans, and individuals with disabilities as well as other qualified individuals are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or other protected class status.

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