Cantel Medical

Clinical Education Specialist

US-Phoenix
Job ID
2017-3466
# Positions
1
Category
Field Service
Cantel ENDO

Company Overview

The MEDIVATORS endoscopy product portfolio includes procedural disposables and endoscope reprocessing systems.  Certain devices used during an endoscopy procedure are very difficult to clean and disinfect, like water bottles and endoscope valves, creating very real patient safety concerns.  The MEDIVATORS line of disposable infection control products like irrigation tubing and single-use valves eliminate the need for very difficult manual cleaning and disinfection thus reducing infection risk and increasing patient safety. 

 

MEDIVATORS also offers the most comprehensive line of endoscope reprocessing products including detergents, disinfectants, automated reprocessors and verification systems. All of MEDIVATORS reprocessors and disinfectants are 510(k) cleared by the FDA and carry the appropriate CE Mark.  MEDIVATORS is the leader in endoscope reprocessing with the largest number of reprocessors in-use worldwide.

Job Overview

Responsible for providing technical sales and service support to end-use customers for automated endoscope reprocessing (AER) systems and related consumables in clinic and hospital settings. Involvement from pre-sale, site qualification, installation and regular in-service/education will insure optimum system performance and customer satisfaction. This is a field position and does include significant travel within an assigned territory.

Main Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide product education to customers. This includes clinical validations, advanced concept education, and in-service education.
  • Provide proactive problem solving and timely follow-up of customer issues. Identify and utilize available support resources (i.e., technical services, customer service, and marketing).
  • Conduct all in-services in conjunction with Medivators Capital Specialists and follow up within ten working days to check customer status with new equipment.
  • Perform on–site validation and PQ.
  • Participate in product development teams by becoming involved in product/marketing testing. Research and communicate competitive marketplace information for the Marketing Department.
  • Assist in development of educational and/or market support tools for field or in-house use.
  • Complete weekly expense reports on a timely basis. Provide weekly activity schedules to management.
  • Maintain all correspondence utilizing sales tools such as Salesforce.com appropriately.
  • Represent Medivators by attending and/or participating in local/national organizational meetings or events appropriate to responsibilities (SGNA, ASCHCSP, IAHCSMM, APIC, AAMI, etc.).

Requires significant travel within assigned territory of 50-70%

Qualifications

KNOWLEDGE, SKILLS, AND ABILITY REQUIRED FOR POSITION:

  • Minimum of an AA Degree or equivalent (technician or other health care experience)
  • Minimum of three years related field training experience in a clinical setting with experience in GI or infection control areas preferred.
  • Demonstrated organization along with excellent written and verbal communication skills required.
  • Active involvement in relevant professional organizations a plus

 

 

 

IDEAL CANDIDATE PROFILE:

 

Customer Service Attributes:

  • Displays courtesy and sensitivity in resolving difficult or emotional customer situations
  • Exhibits good listening and comprehension skills
  • Strives for “win-win” solutions to problems/opportunities

 

Personal Characteristics:

  • Exhibits a high energy level; demonstrates a positive outlook
  • Works to do what’s right; trustworthy, open and honest
  • Plans effectively and uses time well
  • Exhibits sound and accurate judgment
  • Is an effective communicator of processes and product information

 

Teamwork Principles:

  • Asks for help when needed
  • Listens to and values feedback; shares opinions with team members
  • Participates actively and enthusiastically in team/group discussions
  • Respectful of, and actively solicits, team member opinions
  • Takes responsibility for own actions

Minimum Qualifications

Medivators, a Cantel Medical company is an Equal Employment Opportunity/Affirmative Employer. Women, minorities, veterans, and individuals with disabilities as well as other qualified individuals are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or other protected class status.

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