Cantel Medical

Applications Engineer Supervisor

US-MN-Plymouth
Job ID
2017-3469
# Positions
1
Category
Sales
Cantel WP&F

Company Overview

Mar Cor Purification is the largest supplier of hemodialysis water systems in the U.S. Mar Cor offer hemodialysis providers a turn-key solution that is designed to make sure critical water needs are being served in compliance with applicable regulations.

 

Mar Cor combines pretreatment, filtration, reverse osmosis (RO), and ultrafiltration to provide you with the most cost effective package. All of Mar Cor's systems carry a 510(k) medical device certificate from the FDA and are designed to exceed AAMI and CSA standards. Each system is serviced from one of Mar Cor's 20 nationwide service locations. No matter what the source water is, Mar Cor can provide a safe, reliable system that is designed to produce water to insure safe, high quality care for hemodialysis patients.

Job Overview

Application Engineer directly interacts with customers and other MCP personnel to provide technical support (including applications and design expertise) and prepare proposals for standard equipment, modification/retro fit of equipment, parts and field service, installation and other products sold by MCP.

Main Responsibilities

  • Supports the sales organization by: respond to general inquiries and quality leads, review requests for proposals, prepare proposals to define scope of supply outlining conformance and deviation to specifications, develop tools for presenting proposals and develop and review process and instrumentation diagrams outlining the scope of a water treatment system.
  • Performs engineering support activities for the service (installation) group such as bringing procedures to service equipment under document control.
  • Tracks and reports sales activities (proposals) on a weekly basis.
  • Provides technical support for customers and MCP personnel
  • Participates in the After Hours Emergency Technical Assistance Program to ensure that customers who are experiencing emergency related problems with their equipment during non-business hours have a qualified MCP employee to help them
  • Supports the service (installation) organization with communications, organization, administrative and technical skills.
  • Monitor, guide, and coach the productivity of Applications Engineers, and build strong customer and Sales department relationships.
  • Management may assign other duties as required.

MANAGEMENT AND LEADERSHIP

    • Encourage and empower team members to challenge and implement continuous process improvement activities.
    • Manage employee issues through appropriate performance management and appraisal process.
    • Work with Field Service Leadership to identify, advocate and cross-train employees as business needs dictate.
    • Include appropriate people in decision making processes; involves individuals and / or teams in shaping changes that affect them.
    • Conduct annual performance reviews including preparation and delivery.
    • Demonstrates respect for all individuals; embraces and honor diversity and is an effective coach to the team.
    • Conducts business with the highest moral, legal and ethical standards.
    • Other duties may be assigned.

Qualifications

  • Bachelor’s Degree required; minimum of 5 years’ experience in assembly, operation, maintenance, troubleshooting and or repair of various pieces of mechanical equipment. This experience should include interacting with customers or internal personnel preferably providing technical support.
  • Previous management experience preferred.
  • Proficient with Microsoft Office Products, Excel, Word, PPT etc.
  • Knowledge of CAD programs to generate drawings and support documents.
  • Ability to travel in support of product
  • Ability to organize time and meet specific deadlines
  • Experience performing routine maintenance and troubleshooting of water treatment systems.
  • Strong technical writing, verbal communications and interpersonal skills.
  • Knowledge of manufacturing drawings, technical procedures and governmental regulations.
  • Must exhibit tact in conflict resolution.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limit standardization exists.
  • Ability to apply concepts of basic algebra and geometry

Minimum Qualifications

Cantel Medical is an Equal Employment Opportunity/Affirmative Employer. Women, minorities, veterans, and individuals with disabilities as well as other qualified individuals are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or other protected class status.

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