Cantel Medical

Senior IT Support Specialist

US-NJ-Little Falls
Job ID
2017-3526
# Positions
1
Category
Information Technology
Cantel

Company Overview

Cantel Medical is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives. Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products.  

 

 

Job Overview

This position provides executive and VIP technical support for the Cantel corporate headquarters, including desktop and laptop computers, mobile devices, telephony, peripherals and workstation software. In addition, this role is a member of the larger Global Support Services team, supporting Cantel employees across the world. Support includes installation, configuration and testing of computer systems, devices, and peripherals within established guidelines. This individual must exhibit a professional attitude and excellent organizational skills. Prompt and courteous customer service to employees at all levels of the company are required. Work is performed with little direct supervision and requires both initiative and judgement.

Main Responsibilities

IT Service Delivery

  • Installs, configures and maintains desktop and laptop computers, mobile devices, telephony, peripherals and workstation software within established standards and guidelines.
  • Troubleshoots basic network connectivity and support for all workstation-related issues.
  • Experience with Windows Server technologies, including OS troubleshooting, file and print server management, and application server management.
  • Performs operational tasks including user administration, Office 365 license assignment, workstation move requests, and preparing equipment for shipment to remote staff.
  • Frequent interaction with and support for executive-level staff.
  • Ensures all incidents and requests are registered within the ticketing system, and handled efficiently, accurately and completely.
  • Works with procurement and vendors to purchase and distribute hardware and software including proper disposal when assets reach end of life.
  • Ability to effectively write and maintain technical documentation.
  • Assesses functional needs and recommends process improvements.
  • Trains and orients staff on use and security of hardware and software.

 

Collaboration Tools Administration

  • Administration of collaborative tools such as SharePoint Online, workgroup/team tools (e.g., Microsoft Teams), IM clients (e.g., Skype for Business), and video conferencing technology.
  • Local support for video conferencing technology, including end user instruction and large meeting support.
  • In coordination with the Director, Corporate Communications, this role manages the Cantel intranet portal and administration of the corporate and Information Technology sites.
  • Trains and supports second-level site SharePoint and Teams owners on corporate-level governance and standards, and ensures uniform navigation throughout all Cantel intranet sites.
  • Provides Level 2 escalation for intranet-related incidents and requests throughout Cantel.

Qualifications

Training and Experience:

  • Associate degree required; Bachelor’s Degree strongly preferred.
  • CompTIA and relevant Microsoft technical certifications preferred.

Technical Skills:

  • Requires 5-7 years of IT Support experience in a Windows based enterprise environment performing similar work, or training and education related to job functions.
  • Candidates must have experience delivering outstanding IT service to a highly mobile group of senior executives.
  • This position requires initiative, complex problem solving skills, and the ability to work incident and problem tickets that are often submitted by senior executives or their support staff.
  • Superior customer service and troubleshooting skills.
  • Strong written and verbal communication skills.
  • Working knowledge of IT and experience supporting all of the following areas: Microsoft Windows client, Microsoft Office 365 Suite, networking, Active Directory user management, Exchange mailbox management, hardware (laptops, desktops, peripherals), workstation software, imaging and communication systems (IM, voice and video).
  • Experience working with a globally dispersed enterprise is a plus.
  • Experience with SharePoint Online and the collaborative tools in Office 365 is a plus.
  • Knowledge of or experience working with Service-Now ITSM is a plus.
  • Ability and willingness to provide on-call support as needed including during evenings and weekends.

 

Physical Requirements

  • Ability to lift 50 pounds. Regularly required to walk, sit, stand, bend and reach.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed