Cantel Medical

Information Technology Support Analyst

UK
Job ID
2017-3635
# Positions
1
Category
Information Technology
Cantel Southend

Company Overview

Cantel Medical is a leading provider of infection prevention products and services in the healthcare market

Job Overview

Duties include support for PC and server hardware, desktop software, telephony, network & remote connectivity. This is a hands-on technical support position covering 1st and 2nd line issues across the UK offices and FR, DE, IT offices. This has the potential to change as Cantel continue to grow. The individual must work in close coordination with the UK IT Infrastructure Manager – EMEA and U.S. Information Technology team members. This person will exhibit a professional attitude, organized work practices, the ability to “find the answer”, work on initiative and provide full end to end service delivery function to our staff.

Main Responsibilities

  1. Information Technology Infrastructure Support:
  2. Provide technical support in the following areas: networking, PCs, printers, telecommunications, security, server administration, systems administration
  3. A working knowledge of Windows Server 2008/2012, Exchange Server 2010, Office 365, SQL Server 2008, WDS, WSUS technologies is required. Any experience with Exchequer, Quickbooks or Sage Line 500 would be beneficial.
  4. Working knowledge of remote support tools such as (Bomgar or similar “Teamviewer” type application)
  5. Working understanding of databases including ODBC configuration and custom report support would be advantageous
  6. Intermediate level experience with network configuration and troubleshooting, to include routers, switches, firewalls, and client-side VPN.
  7. Identifying potential improvements and working with UK IT Manager to implement changes or improvements to the data center to enhance disaster recovery/business continuity efforts within the company.
  8. Focus on documentation, IT Operations manual for each site, processes, procedures and report creation/collation for SoX (Sarbanes Oxley)
  9. Working with 3rd parties ensuring services provided by Cantel, escalating to UK IT Manager where services are failing or not meeting Cantel’s high standard

Desktop Support Responsibilities:

  1. Solid understanding of desktop and laptop hardware architecture, and the ability to manage all aspects of the workstation computing environment.
  2. Manages and assign third-party support tickets on installation, maintenance and end user support for workstations, printers, phones, and other technology.
  3. Manages and assigns support tickets for desktop operating systems, including Windows 7 and 8.1.
  4. Manages and assigns support tickets for user desktop software, including Microsoft Office and Adobe Acrobat.
  5. Any working experience with Sage Line 500, SalesForce or ServiceMax would be beneficial.
  6. Expert knowledge of workstation troubleshooting, patching, and security, this should include Office 365 (Office 2016) and Windows 7. Some knowledge of Windows 10 would be beneficial but not essential.
  7. Ensure timely escalation and work with the UK IT Manager – EMEA to get more critical issues resolved in a timely manner.
  8. Assist with user administration for ERP platform; (Currently Sage Line 500).
  9. Work with IT Manager – EMEA to ensure we are purchasing hardware, software or other requirements for Cantel Medical offices
  10. Experience with desktop and data migrations to other sites or hosted services would be very beneficial
  11. French, German or Italian speaking would be beneficial in assisting our remote offices

Qualifications

ROLE REQUIREMENTS

Experience and Technical skills

  1. Excellent verbal and written communication skills in English are required, including the ability to convey technical concepts to any audience.
  2.  
  3. Additional language fluency (especially in French, Italian, German or Dutch) is a plus. Strong project management skills are a requirement, as is the ability to organize and effectively balance multiple priorities with minimal direction. Experience in working with a foreign, multi-national company will be considered a plus.
  4. Customer service skills and ability to work with people at all levels of the organization required.Education and qualification:
  5.  

Strong hands-on technical experience in a Microsoft enterprise environment, Bachelor’s degree in Computer Science, or equivalent technical training or experience

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