Cantel Medical

Technical Service Representative

US-MN-Maple Grove
Job ID
2017-3669
# Positions
1
Category
Customer / Technical Service
Cantel ENDO

Company Overview

The MEDIVATORS endoscopy product portfolio includes procedural disposables and endoscope reprocessing systems.  Certain devices used during an endoscopy procedure are very difficult to clean and disinfect, like water bottles and endoscope valves, creating very real patient safety concerns.  The MEDIVATORS line of disposable infection control products like irrigation tubing and single-use valves eliminate the need for very difficult manual cleaning and disinfection thus reducing infection risk and increasing patient safety. 

 

MEDIVATORS also offers the most comprehensive line of endoscope reprocessing products including detergents, disinfectants, automated reprocessors and verification systems. All of MEDIVATORS reprocessors and disinfectants are 510(k) cleared by the FDA and carry the appropriate CE Mark.  MEDIVATORS is the leader in endoscope reprocessing with the largest number of reprocessors in-use worldwide.

Job Overview

Provide technical product support for customers and field personnel via phone support and other electronic communication. Perform installations, in-services, and service repairs in house and in the field on company equipment.

Main Responsibilities

  • Support company products via phone support line.
  • Interface with customers and field representatives to ensure quality product support.
  • Travel to perform company equipment installations, in-service, preventative maintenance, and repairs in the field.
  • Carry out field assignments as needed.
  • Perform Depot repairs including electronic product service repairs: estimate, repair, and testing of company products.
  • Maintain neat and accurate records in the documentation of customer communications per established procedures. 
  • Perform other duties as assigned.

Qualifications

  • High school diploma plus two years of electronics trade school preferred or similar education.
  • A minimum of three to five years of technical services experience with one to three years of that experience in a customer facing role.
  • Competency with Microsoft office Suite required, with SQL database knowledge preferred.
  • Ability to work with hydraulic flow path diagrams and schematic drawing a must, with great troubleshooting skills while in the customer’s environment.
  • Must be able to lift and carry 50 lbs. and have a valid drivers’ license.
  • Must have the ability to resolve conflict and work in a team environment.
  • Must have excellent communication (verbal and written), presentational, customer service, and interpersonal skills. Must have knowledge of Medivators products.

 

#CB

Minimum Qualifications

Cantel Medical is an Equal Employment Opportunity/Affirmative Employer. Women, minorities, veterans, and individuals with disabilities as well as other qualified individuals are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or other protected class status.

 

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