Cantel Medical

Application Specialist

Location DE-Dusseldorf
Job ID
# Positions
Field Service
Cantel Germany

Company Overview

Responsible for providing technical service support to end-use customers for automated endoscope reprocessing (AER) systems and related consumables in clinic and hospital settings. Involvement from ad-hoc pre-sale, installation and regular in-service/education will insure optimum system performance and customer satisfaction. This is a field position and does include significant travel within an assigned territory.

Job Overview

• Provide product education to customers. This includes clinical validations, advanced concept education, and in-service education.
• Provide proactive problem solving and timely follow-up of customer issues. Identify and utilize available support resources (i.e., technical services, customer service, and marketing).
• After successful equipment Installation, conduct all in-services in conjunction with Cantel Field Service Engineers and follow up within ten working days to check customer status with new equipment. Complete associated documents and assure proper archiving
• Perform required AER on–site Validations and Reports when required.
• Participate in product development teams by becoming involved in product/marketing testing.
• Assist in development of educational and/or market support tools for field or in-house use.
• Provide weekly activity schedules to management.
• Maintain all correspondence utilizing respective ERP Systems such as and ServiceMax appropriately.
• Represent Cantel by attending and/or participating in local/national organizational meetings or events appropriate to responsibilities (DIN, KRINKO, etc.).
Requires significant travel within assigned territory of 50-70%


  • Minimum of an Bsc. Degree or equivalent (technician, Hygiene or other health care experience)
  • Minimum of three years related field training experience in a clinical setting with experience in GI or infection control areas preferred.
  • Demonstrated organization along with excellent written and verbal communication skills required.
  • Active involvement in relevant professional organizations a plus
  • Knowledge of National and International guidelines and Regulations in respective Area’s




Customer Service Attributes:

  • Displays courtesy and sensitivity in resolving difficult or emotional customer situations
  • Exhibits good listening and comprehension skills
  • Strives for “win-win” solutions to problems/opportunities

Personal Characteristics:

  • Exhibits a high energy level; demonstrates a positive outlook
  • Works to do what’s right; trustworthy, open and honest
  • Plans effectively and uses time well
  • Exhibits sound and accurate judgment
  • Is an effective communicator of processes and product information

Teamwork Principles:

  • Asks for help when needed
  • Listens to and values feedback; shares opinions with team members
  • Participates actively and enthusiastically in team/group discussions
  • Respectful of, and actively solicits, team member opinions
  • Takes responsibility for own actions



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