The MEDIVATORS endoscopy product portfolio includes procedural disposables and endoscope reprocessing systems. Certain devices used during an endoscopy procedure are very difficult to clean and disinfect, like water bottles and endoscope valves, creating very real patient safety concerns. The MEDIVATORS line of disposable infection control products like irrigation tubing and single-use valves eliminate the need for very difficult manual cleaning and disinfection thus reducing infection risk and increasing patient safety.
MEDIVATORS also offers the most comprehensive line of endoscope reprocessing products including detergents, disinfectants, automated reprocessors and verification systems. All of MEDIVATORS reprocessors and disinfectants are 510(k) cleared by the FDA and carry the appropriate CE Mark. MEDIVATORS is the leader in endoscope reprocessing with the largest number of reprocessors in-use worldwide.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for assisting customers with installation, configuration, connectivity and training for hardware and software.
Responsible for administration and maintenance of remote sites.
Responsible for configuring and managing remote diagnostic tools.
Responsible for documenting procedures used for field installation and maintenance of created support tools.
Train internal users of software related tools.
Complete, maintain, and process all pertinent paperwork and records and ensure all parties are appropriately informed of product issues and resolutions.
Assist in investigation of customer complaints regarding quality and workmanship as related to computer hardware and software issues.
Provide phone support to customers
Resolve customer problems via the telephone.
Document calls in a CASE management system.
Dispatch Field Service Engineer for Service calls.
Determine parts requirements as needed.
KNOWLEDGE, SKILLS, AND ABILITY REQUIRED FOR POSITION:
BS degree in relevant area or relevant experience, combined with 7 or more years of service or support related experience. Must have extensive background in computer systems, operating system knowledge combined with strong interpersonal and organizational skills. Position requires strong problem solving and analytical skills.