Cantel Medical

Senior Technical Support Representative

Location US-MN-Plymouth
Job ID
2018-3762
# Positions
1
Category
Customer / Technical Service
Company
Cantel WP&F

Company Overview

Mar Cor Purification is the largest supplier of hemodialysis water systems in the U.S. Mar Cor offers hemodialysis providers a turn-key solution that is designed to make sure critical water needs are being served in compliance with applicable regulations.

 

Mar Cor combines pretreatment, filtration, reverse osmosis (RO), and ultrafiltration to provide you with the most cost effective package. All of Mar Cor's systems carry a 510(k) medical device certificate from the FDA and are designed to exceed AAMI and CSA standards. Each system is serviced from one of Mar Cor's 20 nationwide service locations. No matter what the source water is, Mar Cor can provide a safe, reliable system that is designed to produce water to insure safe, high quality care for hemodialysis patients.

Job Overview

This individual will be working in a fast-paced call center environment to take incoming technical calls from customers. This person will listen then analyze, troubleshoot and resolve technical issues for our water purification equipment.

Main Responsibilities

  • This position will correspond with customers, domestic and international, concerning requests for technical support on newly installed and existing reverse osmosis water filtration equipment.
  • Interact and coordinate with other departments to resolve customer issues
  • This position is an entry level into the Technical Support Team, assisting customers in troubleshooting and identification of repair / replacement parts.
  • The successful Representative will develop a strong understanding of the customer needs in order to engage the expertise of corporate representatives who specialize in the respective equipment, as appropriate.
  • With experience, this position will diagnose and manage the basic repair of customer equipment in remote locations.

Qualifications

  • Experience in technical discipline of reverse osmosis water filtration.
  • 4-year degree in Biology / Microbiology, chemical engineering / fluid dynamics, or 5+ years of similar field experience required.  Dialysis industry preferred.
  • Critical attributes include: “Customer friendly” communication style, relationship building, multi-tasking skills, prioritization, problem solving, conflict management, time management, listening, follow-up, negotiation, presentation, and computer skills.
  • Strong prioritization and time management skills, and the ability to multi-task numerous projects in a high volume, fast paced environment.
  • Strong leadership and negotiation skills are critical to the success of this position.
  • Ability to make sound business decisions.
  • Proficiency in MS Office applications.
  • Excellence verbal (phone) and written communication skills
  • Must be able to do some travel (10-20%)
  • Ability to sit in front of a computer for prolonged periods of time
  • Ability to multitask between systems
  • Analytical thinker with technical aptitude
  • With experience, this position will participate in a rotating after hours support schedule including nights, weekends, and holidays

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Minimum Qualifications

Cantel Medical is an Equal Employment Opportunity/Affirmative Employer. Women, minorities, veterans, and individuals with disabilities as well as other qualified individuals are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or other protected class status

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