Cantel Medical

  • Customer Service Support

    Location IT-Pomezia
    Job ID
    2018-3871
    # Positions
    1
    Category
    Customer / Technical Service
    Company
    Cantel Italy
  • Company Overview

    Cantel Medical is a leading global company dedicated to delivering innovative infection prevention and control products and services for patients, caregivers, and other healthcare providers, which improve outcomes, enhance safety and help save lives.  Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. 

    Job Overview

    This position is responsible for providing a customer end to end support throughout the order management process for all products and all divisions. It will implement changes necessary to support the Voice of the Customer. It will serve as the single point of contact for Cantel Medical (Itlay) sales representatives and assist with various needs. This position will accomplish all functions associated with the receipt, entering, and editing customers’ purchase orders and requests for material returns.

    Main Responsibilities

    • Responsible for end to end customer support:
    • Provide support throughout the order management process as the single point of contact for customers and sales handling all functions associated with a customer purchase order. Maintaining compliance to new and existing regulations.
    • Drive the resolution of product/shipping/service disputes and escalate customer issues when appropriate. Manage the disputes, resolutions, and follow up.
    • Manage, record, and follow up on return material requests and customer concerns according to Cantel Medical policies.
    • Answer product related questions and/or transfer calls to the appropriate department.
    • Responsible for supporting Cantel Medical sales representatives with capital order processing, new product launches, sample requests, and customer dispute resolutions.
    • Manage capital orders through multiple steps including Program approvals, special requests, and delivery.
    • Manage standing order requests, processing, changes, communications, and deliveries.
    • Work with the team to maximize revenue by providing superior customer satisfaction. Ensure corporate and departmental objectives are met timely and accurate. Respond to Voice of the Customer measurements and take action to improve.
    • Engage in individual and team training opportunities.
    • Focus on intercompany order process

    Qualifications

     

     

    • 1-3 years customer service experience, account management experience, or experience in medical/manufacturing company.

    Minimum Qualifications

     

    Preferred Qualifications

     Prefer a 4 year degree in related field.

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