Cantel Medical

  • Regional Field Service Manager

    Location US-PA-Skippack
    Job ID
    2018-3877
    # Positions
    1
    Category
    Field Service
    Company
    Cantel WP&F
  • Company Overview

    Mar Cor Purification is the largest supplier of hemodialysis water systems in the U.S. Mar Cor offer hemodialysis providers a turn-key solution that is designed to make sure critical water needs are being served in compliance with applicable regulations.

     

    Mar Cor combines pretreatment, filtration, reverse osmosis (RO), and ultrafiltration to provide you with the most cost effective package. All of Mar Cor's systems carry a 510(k) medical device certificate from the FDA and are designed to exceed AAMI and CSA standards. Each system is serviced from one of Mar Cor's 20 nationwide service locations. No matter what the source water is, Mar Cor can provide a safe, reliable system that is designed to produce water to insure safe, high quality care for hemodialysis patients.

    Job Overview

    Working Field Service Manager for a branch office and a Region that supports Medical, Life Science and Industrial customers. This person will be responsible for the safe and proper operation of water treatment systems at critical customer locations including hospitals, dialysis clinics, research centers and other industrial facilities. Duties include: managing staff in local and remote offices that are performing service work, and the documentation and review of system parameters.

    Main Responsibilities

    • Manage a team of Service Technicians and Engineers to ensure all customer needs are met on a timely basis and emergencies are responded to quickly.
    • Excellent verbal and written communication skills; ability to effectively lead and influence a team of Field Technicians.
    • Continue professional development of the Service staff through additional training, as well as maintaining a strong safety-orientated culture within the business.
    • Serve as Project Manager for all projects being completed in your region.
    • Daily dispatching of Technicians on daily service routes, and reviewing service concerns with customers, Sales Engineers and Branch Managers.
    • Reguarly meet with customers to address service issues or to assist the sales department with new service opportunities to generate additional business
    • Provide technical assistance to maximize equipment systems and application benefits to customer
    • Maintain and manage spare parts inventory for the branch and region including accuracy of physical counts.
    • Supervise direct reporting staff according to overall company policy, including setting employee goals and objectives, developing staff to maximize potential, and monitor staff performance including performance reviews.
    • Maintain an awareness of current chemistry, applications, and regulatory affairs. Stay current with developments pertaining to the Medical and High Purity Water treatment business.

    Qualifications

    • Minimum of 5-10 years of successful management or supervisory experience required.
    • Advanced understanding of water chemistry and water treatment equipment and ability to train others.
    • Advanced mechanical and electrical skills
    • Understanding and troubleshooting of basic hydraulics
    • Start-up and train customers on water systems for Dialysis and Commercial/Industrial applications.
    • Direct knowledge, understanding, and adherence, to AAMI principles and practices involved in the production and distribution of water for dialysis
    • Expert in problem solving
    • Supervise direct reporting staff according to overall company policy, including setting employee goals and objectives, developing staff to maximize potential, and monitor staff performance including performance reviews.
    • Capable of lifting up to 50 lbs unassisted
    • Strong knowledge in Microsoft Office Suite including: Word, Excel, PowerPoint. Keyboard efficiency required of at least 40 words per minute.
    • Depending on reginal expanse, ability to travel 25%

     

    EDUCATIONAL REQUIREMENTS:

    • An ideal candidate possesses a BS/BA in related discipline
    • At minimum, high school diploma with 6 years industry-related experience

     

    MANAGEMENT AND LEADERSHIP:

    • Is curious-sees possibilities, willing to experiment, comfortable with ambiguity and uncertainty
    • Leads other through change by appropriate context setting, creating confidence and engagement
    • Envisions a better future
    • Networks to strengthen understanding
    • Makes tough calls, prioritizes well, has relentless dissatisfaction with status quo
    • Brings out the best in others; invests time to personally connect with and develop others
    • Can operate in two “worlds” simultaneously (e.g. growth and cost control, big picture and details)
    • Demonstrates integrity and ethics
    • Promotes a positive environment, inspires followership
    • Role models quality and compliance

    #CB

    Minimum Qualifications

    Cantel Medical company is an Equal Employment Opportunity/Affirmative Employer. Women, minorities, veterans, and individuals with disabilities as well as other qualified individuals are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or other protected class status.

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