Cantel Medical

  • Customer Support Associate

    Location US-NY-Rush
    Job ID
    2018-3903
    # Positions
    1
    Category
    Customer / Technical Service
    Company
    Cantel Healthcare Disposables
  • Company Overview

    Crosstex International is a leading global manufacturer of infection control and prevention products for the healthcare market. We create high quality, innovative products, the majority of which are manufactured in the United States. Our broad range of products for multiple healthcare disciplines include: SecureFit® Face Masks, ConFirm® Sterilization Monitoring, SaniTyze™ Waterless Antimicrobial Gel and our Patients Choice ® line of preventive products. With eleven manufacturing/distribution facilities around the world – 7 in the United States and 3 internationally – Crosstex services the global healthcare community in an efficient and timely manner. www.crosstex.com

    Job Overview

    Interact with customer providing superior customer service to the companies Biological Monitoring lab clients, while processing information in response to their test results, inquiries, concerns and requests about products and services.

    Main Responsibilities

    • Preform data entry and other related tasks assisting in day to day culture lab services.
    • Notification to customers of their sterilizer test results and recommended next actions per guidelines.
    • Handle customer questions, complaints, and testing results with the highest degree of courtesy and professionalism to resolve customer needs.
    • Project the corporation’s image professionally through telephone and email interaction.
    • Handle activation process of new customer accounts in system.
    • Direct unresolved issues and requests to the appropriate designated resource.
    • Responsible for improving customer retention through programs and service provided to the customer.
    • Continually maintain the working knowledge of all companies’ biological monitoring products, services and promotions.
    • Communicate with customers using supported web-based tools, proprietary software.
    • May be required to achieve a call quota and complete call logs & reports.
    • Accept responsibility for continuous quality improvement.
    • Send daily reports to customers via fax, mail, FTP and e-mail.
    • Perform quality checks of mail-in services, and portions of data entry may be required.

    Qualifications

    • 3+years of Customer Service w/inbound/outbound call experience.
    • Proficient knowledge of Microsoft Office Suite tools.
    • A working knowledge of phone and data entry systems.
    • Ability to navigate/multi-task with various systems applications while conversing with the customer.
    • Excellent verbal and written communication skills; emphasizing strong problem-solving skills
    • Demonstrated proficiency in word processing and grammar.

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