Cantel Medical

  • Customer Care Associate

    Location US-MN-Maple Grove
    Job ID
    2018-3936
    # Positions
    1
    Category
    Customer / Technical Service
    Company
    Cantel ENDO
  • Company Overview

    The MEDIVATORS endoscopy product portfolio includes procedural disposables and endoscope reprocessing systems.  Certain devices used during an endoscopy procedure are very difficult to clean and disinfect, like water bottles and endoscope valves, creating very real patient safety concerns.  The MEDIVATORS line of disposable infection control products like irrigation tubing and single-use valves eliminate the need for very difficult manual cleaning and disinfection thus reducing infection risk and increasing patient safety. 

     

     

    MEDIVATORS also offers the most comprehensive line of endoscope reprocessing products including detergents, disinfectants, automated reprocessors and verification systems. All of MEDIVATORS reprocessors and disinfectants are 510(k) cleared by the FDA and carry the appropriate CE Mark.  MEDIVATORS is the leader in endoscope reprocessing with the largest number of reprocessors in-use worldwide.

    Job Overview

    This position is responsible for providing a customer end to end support throughout the order management process for all products and all divisions. It will implement changes necessary to support the Voice of the Customer. It will serve as the single point of contact for MEDIVATORS sales representatives and assist with various needs. This position will accomplish all functions associated with the receipt, entering, and editing customers’ purchase orders and requests for material returns.

    Main Responsibilities

    1. Responsible for end to end customer support:
      1. Provide support throughout the order management process as the single point of contact for customers and sales handling all functions associated with a customer purchase order. Maintaining compliance to new and existing regulations, such as the MDET.
      2. Drive the resolution of product/shipping/service disputes and escalate customer issues when appropriate. Manage the disputes, resolutions, and follow up.
      3. Manage, record, and follow up on return material requests and customer concerns according to MEDIVATORS policies.
      4. Answer product related questions and/or transfer calls to the appropriate department.
    2. Responsible for supporting MEDIVATORS sales representatives with capital order processing, new product launches, sample requests, and customer dispute resolutions.
      1. Manage capital orders through multiple steps including Credit approvals, Program approvals, special requests, and delivery.
      2. Manage standing order requests, processing, changes, communications, and deliveries.
    3. Work with the team to maximize revenue by providing superior customer satisfaction. Ensure corporate and departmental objectives are met timely and accurate. Respond to Voice of the Customer measurements and take action to improve.
    4. Engage in individual and team training opportunities.
    5. Manage and lead special projects that support company and departmental objectives.
    6. A role model for the department.

    Qualifications

    • Prefer a 4-year degree in related field.
    • 1-3 years’ customer service/account management experience in related industry, or completed the Customer Service Advocate training within the year of hire.
    • Demonstrates ability to work independently and uses resources wisely.

    #cb

    Minimum Qualifications

    Cantel Medical is an Equal Employment Opportunity/Affirmative Employer. Women, minorities, veterans, and individuals with disabilities as well as other qualified individuals are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or other protected class status.

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