Cantel Medical

  • Customer Support Representative

    Location US-OH-Maumee
    Job ID
    2018-3990
    # Positions
    1
    Category
    Customer / Technical Service
    Company
    Cantel Healthcare Disposables
  • Company Overview

    Crosstex International is a leading global manufacturer of infection control and prevention products for the healthcare market. We create high quality, innovative products, the majority of which are manufactured in the United States. Our broad range of products for multiple healthcare disciplines include: SecureFit® Face Masks, ConFirm® Sterilization Monitoring, SaniTyze™ Waterless Antimicrobial Gel and our Patients Choice ® line of preventive products. With eleven manufacturing/distribution facilities around the world – 8 in the United States and 3 internationally – Crosstex services the global healthcare community in an efficient and timely manner. www.crosstex.com

    Job Overview

    Responsible for working with Crosstex Medical, Dental and Industrial Customers regarding Sales Order support, basic product information and promotions for our Biological and Chemical Indicating products. This role is dedicated to ensuring that all Customer queries are supported / resolved in a timely manner and that they are satisfied with the Crosstex organization.

    Main Responsibilities

    • Deals with customers via telephone and/or email inquiries related to existing and/or new Crosstex product Sales Orders in a professional manner.
    • Enter customer sales orders into the MAS 500 EO system.
    • Coordinates with customer and Crosstex Shipping group for any International document requirements; including but not limited to, Certs, COO, Commercial Invoicing, etc.
    • Assist customers with product questions as trained with basic product knowledge, specifications and pricing. Works directly with the Sales group for any complex product inquiries.
    • Maintains existing customers records with their updates as specified and/or as identified.
    • Support the onboarding of new customer records and fulfillment of their sale orders.
    • Mail / Email Invoices to customers as established.
    • Check Shipment Status and Provide Tracking #’s when appropriate or requested.
    • Accepts customer sample requests.
    • Maintains Sales Order record keeping as assigned and/or required.
    • Support customers with RMA processing for Return Item Requests and completing their credit process.

    Qualifications

    • 3+ years of related Customer Service experience
    • Knowledge of customer services ethics, principles and procedures.
    • Must have strong listening skills when dealing with Customer phone messaging.
    • Should have great communication skills: written and verbal.
    • Need to be a self-starter, extremely organized and detail-oriented with strong commitment to accuracy.
    • Ability to adapt to procedures, processes and techniques to the completion of assignments.
    • Able to stay calm and patient in stressful situations, especially when interfacing with the Customer.
    • Responsive and reliable, with exceptional follow-through.
    • Ability to work both independently and as a team player
    • Strong Computer Skills - working knowledge of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

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