Cantel Medical

  • Technical Service Representative

    Location US-MN-Maple Grove
    Job ID
    2018-4024
    # Positions
    1
    Category
    Customer / Technical Service
    Company
    Cantel ENDO
  • Company Overview

    At Cantel, preventing infection is our business. We are dedicated to delivering high-quality, innovative solutions that help our customers improve patient care. Choosing a career with Cantel means joining a company that’s driven by an entrepreneurial spirit and the passion to shape the future of infection prevention. If you want to be inspired by your work and have a hand in shaping the future of infection prevention, we want to meet you. Come and see why people love working here.

     

    Cantel is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives.  Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel medical is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units:

     

    ENDOSCOPY

    Endoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS.

     

    WATER PURIFICATION AND FILTRATION

    Water purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products. This segment is operated through Mar Cor Purification, Inc. and MEDIVATORS.

     

    HEALTHCARE DISPOSABLES

    Single-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants. This segment is operated through Crosstex International, Inc.

    Job Overview

    Provide technical product support for customers and field personnel via phone support and other electronic communication. Perform installations, in-services, and service repairs in house and in the field on company equipment.

    Main Responsibilities

    • Support company products via phone support line.
    • Interface with customers and field representatives to ensure quality product support.
    • Travel to perform company equipment installations, in-service, preventative maintenance, and repairs in the field.
    • Carry out field assignments as needed.
    • Perform Depot repairs including electronic product service repairs: estimate, repair, and testing of company products.
    • Maintain neat and accurate records in the documentation of customer communications per established procedures. 
    • Perform other duties as assigned.

    Qualifications

    • High school diploma plus two years of electronics trade school preferred or similar education.
    • A minimum of three to five years of technical services experience with one to three years of that experience in a customer facing role.
    • Competency with Microsoft office Suite required, with SQL database knowledge preferred.
    • Ability to work with hydraulic flow path diagrams and schematic drawing a must, with great troubleshooting skills while in the customer’s environment.
    • Must be able to lift and carry 50 lbs. and have a valid drivers’ license.
    • Must have the ability to resolve conflict and work in a team environment.
    • Must have excellent communication (verbal and written), presentational, customer service, and interpersonal skills. Must have knowledge of Medivators products.

     

    #CB

    Minimum Qualifications

    Cantel Medical is an Equal Employment Opportunity/Affirmative Employer. Women, minorities, veterans, and individuals with disabilities as well as other qualified individuals are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or other protected class status.

     

    #cb

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