Cantel Medical

  • Field Service Engineer

    Location US-FL-Orlando
    Job ID
    # Positions
    Field Service
    Cantel ENDO
  • Company Overview

    The MEDIVATORS endoscopy product portfolio includes procedural disposables and endoscope reprocessing systems.  Certain devices used during an endoscopy procedure are very difficult to clean and disinfect, like water bottles and endoscope valves, creating very real patient safety concerns.  The MEDIVATORS line of disposable infection control products like irrigation tubing and single-use valves eliminate the need for very difficult manual cleaning and disinfection thus reducing infection risk and increasing patient safety. 


    MEDIVATORS also offers the most comprehensive line of endoscope reprocessing products including detergents, disinfectants, automated reprocessors and verification systems. All of MEDIVATORS reprocessors and disinfectants are 510(k) cleared by the FDA and carry the appropriate CE Mark.  MEDIVATORS is the leader in endoscope reprocessing with the largest number of reprocessors in-use worldwide.

    Job Overview

    The Field Service Engineer is accountable for the timeliness and quality of site inspections, installation, programming, repair and preventative maintenance of Medivators’ products in GI, urology, Central Sterile Processing, and pulmonary facilities that use flexible endoscopes within his/her assigned territory.

    Main Responsibilities

    • Carries out technical assignments to install, modify, and repair Medivators equipment at customer sites.
    • Analyzes and repairs mechanical, electrical, and software failures.
    • Operates and programs reprocessors, storage and drying cabinets and associated equipment understanding all technical aspects and parameter functions.
    • Completes in a timely manner standard equipment documentation and reports to include service reports, installation records, etc.
    • Provides customers with timely and accurate technical information in a positive and straightforward manner.
    • Provide assistance/consultations to customers in site preparation for equipment installations.
    • Provide technical support as required during selling processes.
    • Identify sales opportunities and pass the information on to the appropriate sales person.
    • Must have the ability to resolve conflict and work in a team environment.
    • Other duties as assigned by leadership.



    Associate degree in Electro-mechanics or equivalent is required.



    • This position requires three or more years of electro-mechanical experience in capital equipment, preferably in the medical device industry. The position requires an ability to work independently to ensure customer needs are Must have above average computer skills and be proficient with the Microsoft Office Suite.



    • A high degree of initiative and creativity is required due to the complex nature of the situations and conditions of the position.
    • Ability to think clearly and positively and stay calm in high-pressure situations.
    • Pro-active.
    • Ability to work with others.
    • Enthusiasm, especially in hardware/software problem solving.
    • Exhibits care and attention to details.
    • Meets deadlines and commitments.
    • Strong written/oral communication skills.
    • Functional PC and appropriate software skills required.


    PHYSICAL/MENTAL DEMANDS (including Environmental Conditions):

    The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • While performing the duties of this job, the employee is frequently required to bend, crawl, climb ladders, sit, talk, move about, hear and speak to perform required maintenance.
    • May be required to work in restricted spaces, from a prone position, and/or under difficult lighting and access conditions.
    • Noise level may be high.
    • The employee must be able to lift and/or move up to 60 pounds and greater than 60 pounds using appropriate equipment.
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
    • Employee is required properly use safety equipment as is appropriate to the work to prevent injury to self or others.
    • Must possess a current, valid, and not-restricted driver’s license for the class of vehicle that the individual drives.
    • Must maintain a minimum of $300,000 combined single limit of liability insurance with a for business use endorsement.
    • Candidate must be able to perform weekend work and work outside normal assigned territory when directed.
    • Ability to travel extensively, occasionally by air, on short notice is required.


    Minimum Qualifications

    Cantel Medical is an Equal Employment Opportunity/Affirmative Employer. Women, minorities, veterans, and individuals with disabilities as well as other qualified individuals are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or other protected class status.




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