Cantel Medical

  • Technical Support Specialist

    Location US-AZ-Phoenix
    Job ID
    2018-4158
    # Positions
    1
    Category
    Customer / Technical Service
    Company
    Cantel Healthcare Disposables
  • Company Overview

    At Cantel, preventing infection is our business. We are dedicated to delivering high-quality, innovative solutions that help our customers improve patient care. Choosing a career with Cantel means joining a company that’s driven by an entrepreneurial spirit and the passion to shape the future of infection prevention. If you want to be inspired by your work and have a hand in shaping the future of infection prevention, we want to meet you. Come and see why people love working here.

     

    Cantel is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives.  Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel medical is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units:

     

    ENDOSCOPY

    Endoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS.

     

    WATER PURIFICATION AND FILTRATION

    Water purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products. This segment is operated through Mar Cor Purification, Inc. and MEDIVATORS.

     

    HEALTHCARE DISPOSABLES

    Single-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants. This segment is operated through Crosstex International, Inc.

    Job Overview

    The main objective of the Technical Support Specialist is to provide technical support for small equipment to include water filtration, nitrous delivery systems, and Amalgam Separator. This position will be the frontrunner for technical product support assistance and competitive analysis.

    Qualifications

    Primary responsibilities include, but are not limited to the following:

    • Participate in and conduct all levels of product training for all small equipment.
    • Actively train, recruit and coach new and/or existing team members on product offerings
    • Serve as the principal point of contact for all inquiries pertaining to the Amalgam Separator product segment
    • Support other products technically like water filtration and nitrous delivery systems
    • Engage, interact, and respond to sales force in a prompt, accurate, and courteous manner in order to encourage positive business relationships
    • Help customers troubleshoot issues they encounter and provide actionable tips to resolve the problem
    • Send technical documentation to customers when requested
    • Accommodate customers by recommending appropriate devices and/or techniques
    • Consistently demonstrate a positive, constructive, and cooperative attitude in the working environment
    • Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology
    • Provide support beyond standard hours as needed if workload requires additional time
    • Process all work in accordance with relevant working practices and standard operating procedures

    Minimum Qualifications

    • Associate’s Degree or Bachelor’s Degree; or equivalent 4+ years of proven work experience in technical and customer support area.
    • A minimum of 2-3 years in technical support experience. Must include customer or account management, as well as product management experience.
    • Must be mechanically inclined
    • Ability to travel when requested (~5-10%) to support key customers and sales team.
    • Basic to intermediate computer skills (e.g. ERP systems, Outlook, Access, Excel and Word)
    • Ability to work flexible hours as needed to support business needs
    • Experience with data entry and report generation
    • Strong communication and interpersonal skills – verbal and written
    • Prefer demonstrated knowledge of the dental industry
    • Ability to maintain composure in stressful situations – in working environment or on phone
    • Must be able to work successfully in a team environment

    #CB

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