Cantel Medical

  • Field Service Engineer- London

    Location UK
    Job ID
    # Positions
    Cantel Southend
  • Company Overview

    Cantel Medical is a leading global company dedicated to delivering innovative infection prevention and control products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives.  Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products, and specialty packaging for infectious and biological specimens. Additionally, we provide technical service for our products. 

    Job Overview

    Attending to the breakdown and service requirements of all Cantel medical machines within an allocated area.

    Main Responsibilities

    • On rota “On Call” engineer. Taking out of hours customer service calls between Monday      to Sunday
    • Scheduling of calls with customers as and when calls are allocated to the Engineer.
    • Monitoring the individual performance of machines in their area and report back to the      FSM and recommended improvements or preventative actions.
    • Scheduling of Planned Preventative Maintenance on contracted machines within their area.      In accordance to the SIS scheduled reports.
    • Act as company ambassador when visiting customers.
    • Feedback and act as champion between field activity and Engineering. To assist in the      continual improvement of machine performance.
    • Ensure all paperwork is in on time and accurate to the FSM.
    • Monitor and maintain health and safety in the workplace.

    Any other reasonable duty requested by either the FSM or other members of Senior Management.


    • Education Have a minimum of 2 years Engineering based roles either electrical or mechanical.  And customer facing experience.
    • Amount of Experience: At least 2 years experience in Engineering ideally field based.
    • Technical Skills: Electrical Engineering skills, Knowledge of Plumbing Processes.
    • Computer skills:  should be experienced with Microsoft Office environment (Word, Excel, PowerPoint etc) and Outlook software.
    • Other:  Full driving license

    Physical moving of machinery required and working in tight confined spaces.

    Approachable with excellent communication and customer service skills.  Well organized with the ability to prioritize


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