Cantel Medical

  • Field Service Engineer - Germany

    Location DE
    Job ID
    # Positions
    Customer / Technical Service
    Germany - Field
  • Company Overview

    At Cantel, preventing infection is our business. We are dedicated to delivering high-quality, innovative solutions that help our customers improve patient care. Choosing a career with Cantel means joining a company that’s driven by an entrepreneurial spirit and the passion to shape the future of infection prevention. If you want to be inspired by your work and have a hand in shaping the future of infection prevention, we want to meet you. Come and see why people love working here.


    Cantel is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives.  Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel medical is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units:



    Endoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS.


    Life Sciences 

    Water purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products. This segment is operated through Mar Cor Purification, Inc. and MEDIVATORS.



    Single-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants. This segment is operated through Crosstex International, Inc.

    Job Overview

    JOB TITLE: Field Service Engineer

    REPORTS TO: Service Manager, Germany

    Location: North Region - Germany


    Perform Equipment Installation, Service and Repair for all ranges of Cantel Equipment within Germany. Provide User Training and troubleshooting support, etc., in the German market as required. Assist the Service Manager in managing spare parts inventory and documentation.

    Main Responsibilities


      • Receives and performs customer service requests for installations, relocations, calibrations, preventive maintenance and basic repairs. Ensures that the schedule meets the customer’s needs in the field as assigned.
      • Interface with customers via customers visit/telephone/email to provide quality product support
      • Provide applications/user/technical training
      • File product complaints according to procedure
      • Identify training needs and make recommendations
      • Execute Preventive Maintenance and Troubleshooting tasks and document accordingly
      • Document and update internal procedures
      • Maintains personal Field Service inventory of replacement parts. Returns defective material in a timely manner, and orders replacements in accordance with company policy.
      • Ensure a superior level of customer satisfaction with regard to after sales support
      • Assumes ownership of Problem Resolution process.
      • Perform other duties as assigned


    • BSc degree or equivalent or a proven Track Record of similar roles and functions
    • Industry experience in one or more of the following areas: Laboratories, Healthcare, Private Practices or Facilities
    • 2+ years Field Service experience or 2+ years relevant Industry experience
    • Hands-on technical service experience with medical equipment is preferred
    • Experienced in driving customer allegiance and growing existing customer base
    • Ability to work independently and pro-actively to resolve customer issues
    • Effective communication skills in both German and English (verbal and written)
    • Self-starter, highly motivated with a strong bias for action/execution (a proven track record of actions and results that demonstrate initiative)
    • Minimal direct supervision required
    • Enthusiastic/Positive attitude
    • Valid driver’s license and ability to travel within Germany. May require occasional travel outside of Germany.
    • Solid PC skills and ability to effectively use Windows based software



    The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.


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