Cantel Medical

  • Field Service Engineer - Germany

    Location DE
    Job ID
    2018-4173
    # Positions
    2
    Category
    Customer / Technical Service
    Company
    Germany - Field
  • Company Overview

    Cantel Medical is a leading provider of infection prevention products and services in the healthcare market

    Job Overview

    Perform Equipment Installation, Service and Repair for all ranges of Cantel Equipment within Germany. Provide User Training and troubleshooting support, etc., in the German market as required. Assist the Service Manager in managing spare parts inventory and documentation.


    Main Responsibilities

     

     

     

      • Receives and performs customer service requests for installations, relocations, calibrations, preventive maintenance and basic repairs. Ensures that the schedule meets the customer’s needs in the field as assigned.
      • Interface with customers via customers visit/telephone/email to provide quality product support
      • Provide applications/user/technical training
      • File product complaints according to procedure
      • Identify training needs and make recommendations
      • Execute Preventive Maintenance and Troubleshooting tasks and document accordingly
      • Document and update internal procedures
      • Maintains personal Field Service inventory of replacement parts. Returns defective material in a timely manner, and orders replacements in accordance with company policy.
      • Ensure a superior level of customer satisfaction with regard to after sales support
      • Assumes ownership of Problem Resolution process.
      • Perform other duties as assigned

    Qualifications

    • BSc degree or equivalent or a proven Track Record of similar roles and functions
    • Industry experience in one or more of the following areas: Laboratories, Healthcare, Private Practices or Facilities
    • 2+ years Field Service experience or 2+ years relevant Industry experience
    • Hands-on technical service experience with medical equipment is preferred
    • Experienced in driving customer allegiance and growing existing customer base
    • Ability to work independently and pro-actively to resolve customer issues
    • Effective communication skills in both German and English (verbal and written)
    • Self-starter, highly motivated with a strong bias for action/execution (a proven track record of actions and results that demonstrate initiative)
    • Minimal direct supervision required
    • Enthusiastic/Positive attitude
    • Valid driver’s license and ability to travel within Germany. May require occasional travel outside of Germany.
    • Solid PC skills and ability to effectively use Windows based software

     

     

    The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

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