Cantel Medical

  • Sr Support Services Specialist

    Location US-MN-Plymouth
    Job ID
    2018-4178
    # Positions
    1
    Category
    Information Technology
    Company
    Cantel ENDO
  • Company Overview

    At Cantel, preventing infection is our business. We are dedicated to delivering high-quality, innovative solutions that help our customers improve patient care. Choosing a career with Cantel means joining a company that’s driven by an entrepreneurial spirit and the passion to shape the future of infection prevention. If you want to be inspired by your work and have a hand in shaping the future of infection prevention, we want to meet you. Come and see why people love working here.

     

    Cantel is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives.  Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel medical is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units:

     

    ENDOSCOPY

    Endoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS.

     

    WATER PURIFICATION AND FILTRATION

    Water purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products. This segment is operated through Mar Cor Purification, Inc. and MEDIVATORS.

     

    HEALTHCARE DISPOSABLES

    Single-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants. This segment is operated through Crosstex International, Inc.

    Job Overview

    This position provides Level 2 technical and desktop support for desktop and laptop computers, mobile devices, telephony, peripherals and workstation software. Support includes installation, configuration and testing of computer systems, devices, and peripherals within established guidelines. This individual must exhibit a professional attitude and excellent organizational skills. Prompt and courteous customer service to employees at all levels of the company are required. Work is performed with little direct supervision and requires both initiative and judgement.

    Main Responsibilities

    • As a senior-level employee, this role is often assigned as the site leader for IT Support escalations in a large office location. The site leader drives IT deployments and service delivery within that location.
    • This role serves as an escalation point for the Cantel Service Desk, and requires the advanced troubleshooting skills in the areas of desktop and laptop computers, mobile devices, telephony, peripherals and workstation software.
    • Develops and documents solutions to escalated issues that can be performed in the future by the Cantel Service Desk team.
    • Troubleshoots basic network connectivity and support for all workstation-related issues.
    • Experience with Windows Server technologies, including OS troubleshooting, file and print server management, and application server management.
    • Performs operational tasks including user administration, Office 365 license assignment, workstation move requests, and preparing equipment for shipment to remote staff.
    • Frequent interaction with cross-functional peers, senior business leaders, external partners and suppliers.
    • Ensures all incidents and requests are registered within the ticketing system, and handled efficiently, accurately and completely.
    • Responsible for timely follow up and communication to ensure all parties involved are informed and results are completed effectively.
    • Works with vendor contacts to resolve technical problems with desktop computing equipment and software.
    • Works with procurement and vendors to purchase and distribute hardware and software including proper disposal when assets reach end of life.
    • Participates in an on call rotation for after-hours Service Desk incident escalation.
    • Ability to effectively write and maintain technical documentation.
    • Assesses functional needs and recommends process and automation improvements.
    • Trains and orients staff on use and security of hardware and software.
    • May be assigned as the technical owner for one or more Support Services platforms (e.g., SharePoint administrator, ServiceNow Administrator, AD/Exchange migration lead).

    Qualifications

    Training and Experience:

    • Associate degree required; Bachelor’s Degree strongly preferred.
    • CompTIA and Microsoft technical certifications preferred.

     

    Technical Skills:

    • Requires 5-7 years of IT Support experience in a Windows based enterprise environment performing similar work, or training and education related
      to job functions.
    • This position requires initiative, complex problem solving skills, and the ability to work incident and problem tickets escalated from a Level 1 call
      center or more junior support specialists to completion.
    • 1-3 years developing process automation for a Support Services team, including experience with PowerShell process automation and enablement
      for the Service Desk team.
    • Superior customer service and troubleshooting skills.
    • Strong written and verbal communication skills.
    • Ability to manage multiple projects and make sound decisions in a fast-paced environment.
    • Working knowledge of IT and experience supporting all of the following areas: Microsoft Windows client, Microsoft Office 365 Suite, networking,
      Active Directory user management, Exchange mailbox management, hardware (laptops, desktops, peripherals), workstation software, imaging and
      communication systems (IM, voice and video).
    • Knowledge of or experience working with ServiceNow ITSM a plus.
    • Ability to participate in an on call rotation for after-hours incident escalation from the Service Desk.

    Physical Requirements

    • Ability to lift 50 pounds. Regularly required to walk, sit, stand, bend and reach.

    #CB

    Minimum Qualifications

    Cantel Medical company is an Equal Employment Opportunity/Affirmative Employer. Women, minorities, veterans, and individuals with disabilities as well as other qualified individuals are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or other protected class status.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed