Cantel Medical

  • Field Service Engineer

    Location CA-Markham
    Job ID
    # Positions
    Field Service
    Cantel Canada
  • Company Overview

    The MEDIVATORS endoscopy product portfolio includes procedural disposables and endoscope reprocessing systems.  Certain devices used during an endoscopy procedure are very difficult to clean and disinfect, like water bottles and endoscope valves, creating very real patient safety concerns.  The MEDIVATORS line of disposable infection control products like irrigation tubing and single-use valves eliminate the need for very difficult manual cleaning and disinfection thus reducing infection risk and increasing patient safety. 


    MEDIVATORS also offers the most comprehensive line of endoscope reprocessing products including detergents, disinfectants, automated reprocessors and verification systems. All of MEDIVATORS reprocessors and disinfectants are 510(k) cleared by the FDA and carry the appropriate CE Mark.  MEDIVATORS is the leader in endoscope reprocessing with the largest number of reprocessors in-use worldwide.

    Job Overview

    The Field Service Engineer will drive customer satisfaction throughout the lifecycle of infection prevention and control systems and devices, from installation to end-of-support, through remote and on-site service delivery, which will include: technical support, installation (IQ/OQ), preventative maintenance, corrective service, and other related services.

    Main Responsibilities

    • Provide service and maintenance on electronic, electromechanical, hydraulic, pneumatic, PLC, computer, network based systems and subsystems manufactured by Cantel or other
    • Completes detailed preventative and calibration service procedures; and, utilizes service documentation and schematics to complete corrective and preventative maintenance on assigned systems and subsystems
    • Completes on-site pre-installation site assessment, installation and commissioning with related testing as defined by standard operating procedure or other quality system documentation, for example, site acceptance testing, installation qualification, operational qualification, and performance qualification.
    • Manage customer service escalations for assigned territory
    • Maintains proficiency in the use of test and calibration equipment
    • Be available for extensive overnight travel throughout territory and other territories throughout Canada as required; may also include international travel for service, maintenance, and/or installation
    • Work a variety of schedules including evenings, weekends, and holidays, and take assignments on short notice
    • Provides secondary support to other territories in Canada
    • Demonstrates strong interpersonal skills, and customer oriented behaviours
    • Provides phone and/or on-site technical and operational support for customers, sales demonstrations, and trade-shows
    • Assists with quarterly regional sales and service meetings
    • Manage all company assets, including service vehicles, service parts inventory, test equipment, service tools, and other equipment, as assigned
    • Complete all service documentation and administrative reporting and duties including timesheets, expense reports, work orders, and documents as assigned
    • Remains current with new technical advances in field of work
    • Other responsibilities and services as assigned by Service Manager


    • Engineering diploma or degree from an accredited college, university, or institute (preference: mechanical, electro-mechanical, industrial mechanic, electronics, biomedical)
    • Excellent electronic, electrical, and mechanical skills and knowledge
    • Networking and computer related service skills and knowledge
    • Excellent troubleshooting skills
    • Ability to read, understand and follow Quality System documentation
    • Good organizational skills
    • Basic software skills required including basic proficiency with Microsoft Office Suite.
    • Excellent verbal and written communication. Ability to read, write, speak and understand the English language; French speaking and written skills are an asset.
    • Ability to manage and maintain confidential and proprietary information
    • Maintains ability to lift 50 lbs.
    • Must maintain a clean and valid driver’s license
    • Ability to work a variety of schedules including nights, weekends and holidays.
    • Ability to take assignments on short notice.
    • Depending on regional expanse, travel miles driven may be in excess of 40,000 per year.


    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.      


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