Cantel Medical

  • Bilingual Customer Service Representative

    Location CA-Markham
    Job ID
    2018-4217
    # Positions
    1
    Category
    Customer / Technical Service
    Company
    Cantel Canada
  • Company Overview

    CANTEL MEDICAL IS A LEADING PROVIDER OF INFECTION PREVENTION PRODUCTS AND SERVICES IN THE HEALTHCARE MARKET, SPECIALIZING IN THE FOLLOWING OPERATING UNITS:

    ENDOSCOPY

    Endoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS.

    WATER PURIFICATION AND FILTRATION

    Water purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products. This segment is operated through Mar Cor Purification, Inc.  and MEDIVATORS.

    HEALTHCARE DISPOSABLES

    Single-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants. This segment is operated through Crosstex International, Inc.

    Job Overview

    This position is responsible for providing a customer end to end support throughout the order management process for Cantel Canada. It will implement changes necessary to support the Voice of the Customer. It will serve as the single point of contact for sales representatives and assist with various needs.

    Main Responsibilities

    • Responsible for end to end customer support:
      • Provide support throughout the order management process as the single point of contact for customers and sales handling all functions associated with a customer purchase order.
      • Drive the resolution of product/shipping/service disputes and escalate customer issues when appropriate. Manage the disputes, resolutions, and follow up.
      • Manage, record, and follow up on return material requests and customer concerns according to Cantel policies.
      • Answer product related questions and/or transfer calls to the appropriate department.
    • Responsible for supporting sales representatives with order processing, new product launches, sample requests, and customer dispute resolutions.
    • Manage orders through multiple steps including Credit approvals, Program approvals, special requests, and delivery.
    • Manage standing order requests, processing, changes, communications, and deliveries.
    • Work with the team to maximize revenue by providing superior customer satisfaction.
    • Ensure corporate and departmental objectives are met timely and accurate. Respond to Voice of the Customer measurements and take action to improve.
    • Engage in individual and team training opportunities.
    • Manage and lead special projects that support company and departmental objectives.

    Qualifications

    • 1-3 years customer service/account management experience in related industry.
    • Demonstrates ability to work independently and uses resources wisely.
    • Good written and verbal communication skills, typing of 50 wpm, and a professional attitude required.
    • Ability to work under pressure and in a fast-paced environment a must.
    • Bilingual – English and French Mandatory

     

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.      

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