Cantel Medical

  • Field Service Engineer

    Location US-MN-Plymouth
    Job ID
    # Positions
    Field Service
    Cantel Medical
  • Company Overview

    At Cantel, preventing infection is our business. We are dedicated to delivering high-quality, innovative solutions that help our customers improve patient care. Choosing a career with Cantel means joining a company that’s driven by an entrepreneurial spirit and the passion to shape the future of infection prevention. If you want to be inspired by your work and have a hand in shaping the future of infection prevention, we want to meet you. Come and see why people love working here.


    Cantel is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives.  Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel medical is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units:



    Endoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS.


    Life Sciences 

    Water purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products. This segment is operated through Mar Cor Purification, Inc. and MEDIVATORS.



    Single-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants. This segment is operated through Crosstex International, Inc.

    Job Overview

    The Field Service Engineer is accountable for the timeliness and quality of site inspections, installation, programming, repair and preventative maintenance of Medivators’ products in GI, urology, Central Sterile Processing, and pulmonary facilities that use flexible endoscopes within his/her assigned territory.

    Main Responsibilities

    • Carries out technical assignments to install, modify, and repair Medivators equipment at customer sites.
    • Analyzes and repairs mechanical, electrical, and software failures.
    • Operates and programs reprocessors, storage and drying cabinets and associated equipment understanding all technical aspects and parameter functions.
    • Completes in a timely manner standard equipment documentation and reports to include service reports, installation records, etc.
    • Provides customers with timely and accurate technical information in a positive and straightforward manner.
    • Provide assistance/consultations to customers in site preparation for equipment installations.
    • Provide technical support as required during selling processes.
    • Identify sales opportunities and pass the information on to the appropriate sales person.
    • Must have the ability to resolve conflict and work in a team environment.
    • Other duties as assigned by leadership.



    Associate degree in Electro-mechanics or equivalent is required.



    • This position requires three or more years of electro-mechanical experience in capital equipment, preferably in the medical device industry. The position requires an ability to work independently to ensure customer needs are Must have above average computer skills and be proficient with the Microsoft Office Suite.



    • A high degree of initiative and creativity is required due to the complex nature of the situations and conditions of the position.
    • Ability to think clearly and positively and stay calm in high-pressure situations.
    • Pro-active.
    • Ability to work with others.
    • Enthusiasm, especially in hardware/software problem solving.
    • Exhibits care and attention to details.
    • Meets deadlines and commitments.
    • Strong written/oral communication skills.
    • Functional PC and appropriate software skills required.


    PHYSICAL/MENTAL DEMANDS (including Environmental Conditions):

    The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • While performing the duties of this job, the employee is frequently required to bend, crawl, climb ladders, sit, talk, move about, hear and speak to perform required maintenance.
    • May be required to work in restricted spaces, from a prone position, and/or under difficult lighting and access conditions.
    • Noise level may be high.
    • The employee must be able to lift and/or move up to 60 pounds and greater than 60 pounds using appropriate equipment.
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
    • Employee is required properly use safety equipment as is appropriate to the work to prevent injury to self or others.
    • Must possess a current, valid, and not-restricted driver’s license for the class of vehicle that the individual drives.
    • Must maintain a minimum of $300,000 combined single limit of liability insurance with a for business use endorsement.
    • Candidate must be able to perform weekend work and work outside normal assigned territory when directed.
    • Ability to travel extensively, occasionally by air, on short notice is required.


    Minimum Qualifications

    Cantel Medical is an Equal Employment Opportunity/Affirmative Employer. Women, minorities, veterans, and individuals with disabilities as well as other qualified individuals are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or other protected class status.




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