Cantel Medical

  • Account Manager

    Location AU | AU-QL-Brisbane
    Job ID
    2018-4405
    # Positions
    1
    Category
    Sales
    Company
    Cantel
  • Job Overview

    Responsible for sales coordination activities such as handling customers’ enquiries, order fulfilment including shipping and billing activities.





    Main Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

     

    • To manage and process customers’ orders in efficient and accurate manner for local inventory & international drop ship orders
    • Follow up closely with Suppliers on orders to ensure the delivery requirements are met
    • Co-ordinate with warehouse and transporter to ensure orders are fulfilled on timely manner
    • Prepare relevant documentation for shipment and deliveries including L/C documentation
    • Receipt and entry of Customers’ Complaints/Feedback into Quality Management System, and assist with the RMA process, including credit/replacement requests as part of complaint resolution.  
    • To support Technical Service billings on spare parts and warranty parts billings
    • Assist stakeholders in the new Part Number Creation (PNC) process  
    • Handling of L/C negotiation where applicable
    • Continuously seek improvement on order processes, procedures and system related enhancements
    • To support ad hoc task assignments

    Qualifications


    KNOWLEDGE, SKILLS, AND ABILITY REQUIRED FOR POSITION:
    • Diploma or higher with a minimum of 5 to 8 years working experience in handling orders and customer service function, preferable with MNC and in the healthcare industry with exposure to handling inventory management
    • Must be able to interact with people at all levels within the organization and strong problem solving skill
    • Must have good understanding of trade terms
    • Can communicate well in spoken English and Mandarin
    • A hands-on person with a keen eye for details and team player
    • Self-driven, capable of multi-tasking, and able to work independently and effectively to meet deadlines,
    • Be able to take work pressure

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