Cantel Medical

  • Field Service Technician I

    Location US-MA-Lowell
    Job ID
    # Positions
    Field Service
    Cantel Life Sciences
  • Company Overview

    At Cantel, preventing infection is our business. We are dedicated to delivering high-quality, innovative solutions that help our customers improve patient care. Choosing a career with Cantel means joining a company that’s driven by an entrepreneurial spirit and the passion to shape the future of infection prevention. If you want to be inspired by your work and have a hand in shaping the future of infection prevention, we want to meet you. Come and see why people love working here.


    Cantel is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives.  Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel medical is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units:



    Endoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS.


    Life Sciences 

    Water purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products. This segment is operated through Mar Cor Purification, Inc. and MEDIVATORS.



    Single-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants. This segment is operated through Crosstex International, Inc.

    Job Overview

    The Field Service Technician I will be responsible for servicing and troubleshooting water treatment equipment (Reverse Osmosis and Lab Equipment), exchanging service deionization tanks, and completing necessary paperwork. Responsibilities include electrical and mechanical testing, troubleshooting and repairs, system cleaning, disinfection, calibrations and other required services.

    Main Responsibilities

    • Complete equipment troubleshooting, maintenance and service activity runs to ensure system performance.
    • Respond to non-routine “call outs” for tank exchanges and basic service in a timely and proactive manner.
    • Sample collection at customer sites and analytical chemistry tests specific to each site.
    • Maintenance of accurate records and communication of all data on customer sites.
    • Prepare and submit to customer and superiors “service” reports detailing maintenance preformed and equipment / application status.
    • Provide basic technical assistance to maximize equipment systems and application benefits to customer.
    • Maintain and manage basic routine spare parts inventory.
    • Perform other duties as assigned.


    • An ideal candidate possesses a Bachelor’s Degree or Technical Degree with equivalent experience. At minimum, high school diploma or equivalent
      required, with 2+ years industry-related experience.
    • Ability to clearly distinguish different colors of the spectrum. For example, ability to clearly distinguish between red and green.
    • Understanding of water chemistry and water treatment required.
    • Basic mechanical and electrical skills
    • Ability to complete plumbing tasks including working with Sched 80 PVC per MCP workmanship Standards.
    • Ability to complete basic electrical tasks including work with high and low voltage electrical per MCP Workmanship Standards.
    • Problem-solver
    • Excellent verbal and written communication.
    • Ability to read, understand and follow Quality System documentation
    • Good organizational skills
    • Basic computer skills required including basic proficiency with Microsoft Office Suite.
    • Ability to read, write, speak and understand the English language.
    • Ability to manage and maintain confidential and proprietary information
    • Clean drivers licenses required.
    • Capable of lifting up to 50 lbs. unassisted


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