Cantel Medical

  • Field Service Engineer

    Location CA-Markham
    Job ID
    2019-5006
    # Positions
    1
    Category
    Field Service
    Company
    Cantel Canada
  • Company Overview

    At Cantel, preventing infection is our business. We are dedicated to delivering high-quality, innovative solutions that help our customers improve patient care. Choosing a career with Cantel means joining a company that’s driven by an entrepreneurial spirit and the passion to shape the future of infection prevention. If you want to be inspired by your work and have a hand in shaping the future of infection prevention, we want to meet you. Come and see why people love working here.

     

    Cantel is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives.  Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel medical is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units:

     

    Medical 

    Endoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS.

     

    Life Sciences 

    Water purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products. This segment is operated through Mar Cor Purification, Inc. and MEDIVATORS.

     

    Dental 

    Single-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants. This segment is operated through Crosstex International, Inc.

    Job Overview

    The Field Service Engineer will drive customer satisfaction throughout the lifecycle of infection prevention and control systems and devices, from installation to end-of-support, through remote and on-site service delivery, which will include: technical support, installation (IQ/OQ), preventative maintenance, corrective service, and other related services.

    Main Responsibilities

    • Provide service and maintenance on electronic, electromechanical, hydraulic, pneumatic, PLC, computer, network based systems and subsystems manufactured by Cantel or other
    • Completes detailed preventative and calibration service procedures; and, utilizes service documentation and schematics to complete corrective and preventative maintenance on assigned systems and subsystems
    • Completes on-site pre-installation site assessment, installation and commissioning with related testing as defined by standard operating procedure or other quality system documentation, for example, site acceptance testing, installation qualification, operational qualification, and performance qualification.
    • Manage customer service escalations for assigned territory
    • Maintains proficiency in the use of test and calibration equipment
    • Be available for extensive overnight travel throughout territory and other territories throughout Canada as required; may also include international travel for service, maintenance, and/or installation
    • Work a variety of schedules including evenings, weekends, and holidays, and take assignments on short notice
    • Provides secondary support to other territories in Canada
    • Demonstrates strong interpersonal skills, and customer oriented behaviours
    • Provides phone and/or on-site technical and operational support for customers, sales demonstrations, and trade-shows
    • Assists with quarterly regional sales and service meetings
    • Manage all company assets, including service vehicles, service parts inventory, test equipment, service tools, and other equipment, as assigned
    • Complete all service documentation and administrative reporting and duties including timesheets, expense reports, work orders, and documents as assigned
    • Remains current with new technical advances in field of work
    • Other responsibilities and services as assigned by Service Manager

    Qualifications

    • Engineering diploma or degree from an accredited college, university, or institute (preference: mechanical, electro-mechanical, industrial mechanic, electronics, biomedical)
    • Excellent electronic, electrical, and mechanical skills and knowledge
    • Networking and computer related service skills and knowledge
    • Excellent troubleshooting skills
    • Ability to read, understand and follow Quality System documentation
    • Good organizational skills
    • Basic software skills required including basic proficiency with Microsoft Office Suite.
    • Excellent verbal and written communication. Ability to read, write, speak and understand the English language; French speaking and written skills are an asset.
    • Ability to manage and maintain confidential and proprietary information
    • Maintains ability to lift 50 lbs.
    • Must maintain a clean and valid driver’s license
    • Ability to work a variety of schedules including nights, weekends and holidays.
    • Ability to take assignments on short notice.
    • Depending on regional expanse, travel miles driven may be in excess of 40,000 per year.

     

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.      

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed