Cantel Medical

  • Customer Support Specialist

    Location US-NY-Rochester
    Job ID
    # Positions
    Customer / Technical Service
    Cantel Dental
  • Company Overview

    At Cantel, preventing infection is our business. We are dedicated to delivering high-quality, innovative solutions that help our customers improve patient care. Choosing a career with Cantel means joining a company that’s driven by an entrepreneurial spirit and the passion to shape the future of infection prevention. If you want to be inspired by your work and have a hand in shaping the future of infection prevention, we want to meet you. Come and see why people love working here.


    Cantel is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives.  Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel medical is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units:



    Endoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS.


    Life Sciences 

    Water purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products. This segment is operated through Mar Cor Purification, Inc. and MEDIVATORS.



    Single-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants. This segment is operated through Crosstex International, Inc.

    Job Overview

    Responsible for working with Crosstex Medical, Dental and Industrial Customers regarding Sales Order support, basic product information and promotions for our Biological and Chemical Indicating products. This role is dedicated to ensuring that all Customer queries are supported / resolved in a timely manner and that they are satisfied with the Crosstex organization.

    Main Responsibilities

    • Deals with customers via telephone and/or email inquiries related to existing and/or new Crosstex product Sales Orders in a professional manner.
    • Enter customer sales orders into the MAS 500 EO system.
    • Coordinates with customer and Crosstex Shipping group for any International document requirements; including but not limited to, Certs, COO, Commercial Invoicing, etc.  
    • Assist customers with product questions as trained with basic product knowledge, specifications and pricing. Works directly with the Sales group for any complex product inquiries.
    • Maintains existing customers records with their updates as specified and/or as identified.
    • Support the onboarding of new customer records and fulfillment of their sale orders.
    • Mail / Email Invoices to customers as established.
    • Check Shipment Status and Provide Tracking #’s when appropriate or requested.
    • Accepts customer sample requests.
    • Maintains Sales Order record keeping as assigned and/or required.
    • Support customers with RMA processing for Return Item Requests and completing their credit process.


    • Associates degree and/or 3-5 years of related Customer Service experience
    • Knowledge of customer services ethics, principles and procedures.
    • Must have strong listening skills when dealing with Customer phone messaging.
    • Should have great communication skills: written and verbal.
    • Need to be a self-starter, extremely organized and detail-oriented with strong commitment to accuracy.
    • Ability to adapt to procedures, processes and techniques to the completion of assignments.
    • Able to stay calm and patient in stressful situations, especially when interfacing with the Customer.
    • Responsive and reliable, with exceptional follow-through.
    • Ability to work both independently and as a team player
    • Strong Computer Skills - working knowledge of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).


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