Cantel Medical

  • Technical Support Representative

    Location US-MN-Plymouth
    Job ID
    2019-5190
    # Positions
    1
    Category
    Customer / Technical Service
    Company
    Cantel Life Sciences
  • Company Overview

    At Cantel, preventing infection is our business. We are dedicated to delivering high-quality, innovative solutions that help our customers improve patient care. Choosing a career with Cantel means joining a company that’s driven by an entrepreneurial spirit and the passion to shape the future of infection prevention. If you want to be inspired by your work and have a hand in shaping the future of infection prevention, we want to meet you. Come and see why people love working here.

    Cantel is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives.  Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel medical is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units:

    Medical 

    Endoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS.

    Life Sciences 

    Water purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products. This segment is operated through Mar Cor Purification, Inc. and MEDIVATORS.

    Dental 

    Single-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants. This segment is operated through Crosstex International, Inc.

    #CB

    Job Overview

    This call center position is an entry level into the Medical Equipment - Technical Support Team, assisting customers by phone in identification of repair / replacement parts, and customer specific pricing. This position will correspond with customers, domestic and international, concerning requests for technical support on newly installed and existing medical equipment in reverse osmosis water filtration.

    Main Responsibilities

    • Develops a strong understanding of the customer needs in order to engage the expertise of Sr. Technical Support Reps who specialize in the respective equipment.
    • With experience, this position will eventually diagnose and manage the basic repair of customer equipment by phone.
      • NOTE: This position receives product specific training as required by respective regulatory organizations.

    Qualifications

    • HS / GED degree with minimum 4 years of Customer Service experience required; 2 year technical degree preferred
    • Critical attributes include: “Customer friendly” communication style, relationship building, multi-tasking skills, prioritization, problem solving, conflict management, time management, listening, follow-up, negotiation, presentation, and computer skills.
    • Strong prioritization and time management skills, and the ability to multi-task numerous projects in a high volume, fast paced environment.
    • Strong leadership and negotiation skills are critical to the success of this position.
    • Ability to make sound business decisions.
    • Proficiency in MS Office applications.
    • Experience in technical discipline of reverse osmosis water filtration, not required, but nice to have.

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