Cantel Medical

  • Application Specialist

    Location DE
    Job ID
    2019-5201
    # Positions
    1
    Category
    Field Service
    Company
    Hanover
  • Company Overview

    Responsible for providing technical service support to end-use customers for automated endoscope reprocessing (AER) systems and related consumables in clinic and hospital settings. Involvement from ad-hoc pre-sale, installation and regular in-service/education will insure optimum system performance and customer satisfaction. This is a field position and does include significant travel within an assigned territory.

    Job Overview

    • Provide product education to customers. This includes clinical validations, advanced concept education, and in-service education.
    • Provide proactive problem solving and timely follow-up of customer issues. Identify and utilize available support resources (i.e., technical services, customer service, and marketing).
    • After successful equipment Installation, conduct all in-services in conjunction with Cantel Field Service Engineers and follow up within ten working days to check customer status with new equipment. Complete associated documents and assure proper archiving
    • Perform required AER on–site Validations and Reports when required.
    • Participate in product development teams by becoming involved in product/marketing testing.
    • Assist in development of educational and/or market support tools for field or in-house use.
    • Provide weekly activity schedules to management.
    • Maintain all correspondence utilizing respective ERP Systems such as Salesforce.com and ServiceMax appropriately.
    • Represent Cantel by attending and/or participating in local/national organizational meetings or events appropriate to responsibilities (DIN, KRINKO, etc.).
    Requires significant travel within assigned territory of 50-70%

    Qualifications

    • Minimum of an Bsc. Degree or equivalent (technician, Hygiene or other health care experience)
    • Minimum of three years related field training experience in a clinical setting with experience in GI or infection control areas preferred.
    • Demonstrated organization along with excellent written and verbal communication skills required.
    • Active involvement in relevant professional organizations a plus
    • Knowledge of National and International guidelines and Regulations in respective Area’s

     

    IDEAL CANDIDATE PROFILE:

     

    Customer Service Attributes:

    • Displays courtesy and sensitivity in resolving difficult or emotional customer situations
    • Exhibits good listening and comprehension skills
    • Strives for “win-win” solutions to problems/opportunities
    •  

    Personal Characteristics:

    • Exhibits a high energy level; demonstrates a positive outlook
    • Works to do what’s right; trustworthy, open and honest
    • Plans effectively and uses time well
    • Exhibits sound and accurate judgment
    • Is an effective communicator of processes and product information
    •  

    Teamwork Principles:

    • Asks for help when needed
    • Listens to and values feedback; shares opinions with team members
    • Participates actively and enthusiastically in team/group discussions
    • Respectful of, and actively solicits, team member opinions
    • Takes responsibility for own actions

     

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