Cantel Medical

  • Coordinator, Customer Service (Bilingual)

    Location CA-Markham
    Job ID
    2019-5251
    # Positions
    1
    Category
    Customer / Technical Service
    Company
    Cantel Canada
  • Company Overview

    At Cantel, preventing infection is our business. We are dedicated to delivering high-quality, innovative solutions that help our customers improve patient care. Choosing a career with Cantel means joining a company that’s driven by an entrepreneurial spirit and the passion to shape the future of infection prevention. If you want to be inspired by your work and have a hand in shaping the future of infection prevention, we want to meet you. Come and see why people love working here.
    Cantel is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives. Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel medical is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units:
    Medical
    Endoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS.
    Life Sciences
    Water purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products. This segment is operated through Mar Cor Purification, Inc. and MEDIVATORS.
    Dental
    Single-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants. This segment is operated through Crosstex International, Inc.

    #CB

    Job Overview

    This position is responsible for providing a customer end to end support throughout the order
    management process for Cantel Canada. It will implement changes necessary to support the Voice of
    the Customer. It will serve as the single point of contact for sales representatives and assist with various
    needs.

    Main Responsibilities

    Responsible for end to end customer support:
    o Provide support throughout the order management process as the single point of contact
    for customers and sales handling all functions associated with a customer purchase
    order.
    o Drive the resolution of product/shipping/service disputes and escalate customer issues
    when appropriate. Manage the disputes, resolutions, and follow up.
    o Manage, record, and follow up on return material requests and customer concerns
    according to Cantel policies.
    o Answer product related questions and/or transfer calls to the appropriate department.
     Responsible for supporting sales representatives with order processing, new product launches,
    sample requests, and customer dispute resolutions.
     Manage orders through multiple steps including Credit approvals, Program approvals, special
    requests, and delivery.
     Manage standing order requests, processing, changes, communications, and deliveries.
     Work with the team to maximize revenue by providing superior customer satisfaction.
     Ensure corporate and departmental objectives are met timely and accurate. Respond to Voice
    of the Customer measurements and take action to improve.
     Engage in individual and team training opportunities.
     Manage and lead special projects that support company and departmental objectives.

    Qualifications

     1-3 years customer service/account management experience in related industry.
     Excellent French & English communication skills
     Demonstrates ability to work independently and uses resources wisely.
     Good written and verbal communication skills, typing of 50 wpm, and a professional attitude
    required.
     Ability to work under pressure and in a fast-paced environment a must.

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